SalesManager Mobile

ServiceManager Mobile












 

For more information about our products and services, please contact us:

Europe: 0031-20-6965650

USA: (817) 812-2078  

ServiceManager Mobile

Modern service professionals need to have up-to-date information on their customers at all times. Not just on the company network but also when they are on the road. ServiceManager Mobile offers the service engineer true mobile service management  functionality. 

Working offline

ServiceManager Mobile offers full-blown Service Management functionality off-line on the Pocket PC. Service people no longer need a connection to their offices to pick up customer data.  All customer service data resides locally on the Pocket PC database. When a service person has completed a service call, he simply types in the call report, clicks on Sync and the data is whisked off to the central CRM database. If they are messages for him , then they are transmitted from the server to the Pocket PC device.

Functionality

ServiceManager Mobile offers the service professional a broad spectrum of service management functionality. Standard functionality is:

• Mobile customer data with all address and contact person information. This can be updated and new data added.

• Complete customer contact history. All service calls, mailings, in- and outbound e-mail are available on the Pocket PC.

• Agenda. Views of all appointments, per day, week and month. Views of all your colleagues agenda’s.

• Overview of all customer service requests, SLA's, service calls, their status and your schedule.

• All customer order data, installed base down to serial number level.

• Product database with all up-to-date price and stock information. 

• Document database including drawings and configuration info.

• Synchronization over GPRS, GSM or any TCP/IP connection with the central database.

Flexibility and customization

ServiceManager Mobile is built using the SMS Mobile RAD FrameWork , our development engine for the Microsoft Windows Mobile platform. The data model, the screens and the underlying business logic can be customized using the FrameWork. The data each mobile worker receives on his or her Pocket PC can also be determined by the application manager. A service engineer may only need to see his scheduled calls, but the regional manager wants the complete picture, including billing, turnaround times  and debtor details.

Interfacing


ServiceManager Mobile offers standard integration with the ServiceManager host. Through the open architecture of ServiceManager Mobile Solutions, service information can easily be interfaced, bi-directionally, with various back-office systems. Standard interfaces are available for Exact, Baan, Movex, SAP, GEAC and Navision.

Technical Specifications


ServiceManager Mobile is available for the Pocket PC. ServiceManager Mobile Solutions run only on Pocket PC devices running the Windows Mobile operating system. We use Sybase iAnywhere as the local database. We offer standard interfacing with ServiceManager host databases running either Microsoft SQL 2000 or Oracle 9i.