Service

Our service management product ServiceManager offers customers a complete ticket tracking and tracing system for their service and customer care department. Service Request can be logged and service plans attached to the initiate workflow for the relevant service organization to address the problems raised. The dispatcher can assign tickets to engineers. Engineers can pick up their Service Calls and if required log all time and material against the ticket.

Other feature include:

• Service Level Agreements
• Installed base management
• Configuration management
• Known problems and solutions per product
• Time and Materials registration
• Workflow- and escalationmanagement