Service Management

Our service management product ServiceManager offers customers a complete ticket tracking and tracing system for their service and customer care departments. Service Requests can be logged and service plans attached to initiate workflow for the relevant service organization to address the problems raised. The dispatcher can assign tickets to engineers. Engineers can pick up their Service Calls and if required log all time and material against the tickets.

Other features include:

  •  Service level agreements (SLA’s)
  • Installed base management
  • Configuration management
  • Known problems and solutions per product
  • Time and Materials registration.